shipping-and-delivery

Shipping and Delivery Policy

Effective Date:08-09-2024

At HillShopz.com, we strive to deliver your products promptly and efficiently. Below is our comprehensive Shipping and Delivery policy, which outlines the details of how we process, ship, and deliver your orders.

1. Order Processing

Processing Time: Orders are processed within 1-2 business days after they are placed. Please note that orders placed on weekends or holidays will be processed the following business day.
Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information.

2. Shipping Options

We offer various shipping options to accommodate your needs:

Standard Shipping: Typically delivers within 5-7 business days.
Express Shipping: Typically delivers within 2-3 business days.
Overnight Shipping: Delivers the next business day for orders placed before 12:00 PM (local time).

Please note that shipping times may vary based on your location and external factors beyond our control (e.g., weather conditions, carrier delays).

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The applicable shipping cost will be displayed during checkout before you complete your purchase.

4. International Shipping

HillShopz.com is proud to offer international shipping to many countries. International shipping times vary depending on the destination, and additional customs fees, duties, and taxes may apply. These fees are the responsibility of the customer and are not included in the shipping cost.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.

6. Delivery

Delivery Timeframe: Delivery times are based on the shipping method selected during checkout. We aim to meet these delivery times, but please note that delays may occur.
Failed Delivery Attempts: If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for re-delivery or pickup. It is the customer’s responsibility to arrange for the re-delivery or pickup within the carrier’s specified timeframe.

7. Missing or Lost Packages

If your package is missing or lost, please contact us immediately at hillshopz.id@gmail.com with your order number and tracking information. We will work with the carrier to locate your package or provide a replacement if necessary.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receipt at hillshopz.id@gmail.com with your order number and a description of the issue. We will provide instructions on how to return the item for a replacement or refund.

9. Changes to Your Order

If you need to make changes to your order or shipping address, please contact us as soon as possible at hillshopz.id@gmail.com. We will do our best to accommodate changes before the order is shipped.